Return Window
Return requests must be submitted within 30 calendar days after confirmed delivery.
Customer Care Policy
Returns & Exchanges
Movement should feel unrestricted, and so should shopping for performance apparel. Flowella offers free returns and exchanges within 30 days of delivery, supported by a clear process designed to keep every resolution straightforward, fair, and carefully handled.
30 Days
Return window
Free
U.S. returns
24/7
Customer support
Original Condition
Items must be unworn, unwashed, undamaged, and returned with original tags attached.
Flexible Resolution
Choose an eligible exchange, store credit, or refund to the original payment method.
Careful Review
Every returned item is inspected before the selected resolution is completed.
Policy Overview
A clear standard for every return.
This policy applies to qualifying purchases placed through the Flowella online store. It covers Performance Tops, Sports Bras, Training Tank Tops, Performance Leggings, Training Shorts, Weatherproof Jackets, Thermal & Insulated Layers, Performance Joggers, and Performance Sets.
Free Returns
Eligible U.S. returns and exchanges include a prepaid return label, so there is no standard return-shipping charge deducted from your approved resolution.
30-Day Window
The return period begins on the date your order is marked delivered by the carrier.
Condition Matters
Products must remain clean and free from wear, washing, fragrance, deodorant, makeup, pet hair, alterations, or other marks that prevent resale.
Simple Exchanges
Eligible products may be exchanged for another available size or color. Availability is not guaranteed until the exchange is processed.
Original Payment Refunds
Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.
Quality Review
Returned merchandise is inspected to confirm that it meets the policy requirements.
Return Process
01
02
03
04
Four steps from request to resolution.
Before sending anything back, submit your request and wait for return instructions. Unregistered packages may be delayed, refused, or returned to the sender because they cannot be matched securely to an order.
Submit your request
Provide your order number, the item you wish to return, the reason for the request, and whether you prefer an exchange, store credit, or refund.
Receive return instructions
Flowella will confirm eligibility and provide the approved return method, packaging guidance, and prepaid shipping label for a qualifying U.S. return.
Pack the item securely
Include every component received with the product. Protect the merchandise from moisture, transit damage, and direct attachment of shipping labels.
Track inspection and completion
Keep the carrier receipt until your resolution is complete. After delivery to our return facility, the item will be reviewed and the approved outcome issued.
Eligibility Guide
What qualifies for a return or exchange.
We recommend trying every garment indoors on a clean surface. Keep protective liners, hangtags, packaging, detachable accessories, and product labels in place until you are certain the item works for you.
Performance Tops & Tanks
Unworn, unwashed, odor-free, and returned with all original tags attached.
Eligible
Sports Bras
Tried on over undergarments, free from deodorant or cosmetic transfer, with tags and
hygienic elements intact.
Eligible
Leggings, Shorts & Joggers
Tried on indoors with underwear, unwashed, free from stretching, pilling, marks, or
visible wear.
Eligible
Jackets & Insulated Layers
Clean and unused, with original tags, removable components, storage bags, and
accessories included.
Eligible
Performance Sets
All pieces from the set must be returned together in qualifying condition unless the
product was sold as separately selectable pieces.
Eligible
Damaged or Incorrect Items
Report the issue promptly with clear photographs of the product, packaging, shipping
label, and any visible damage or incorrect details.
Priority Review
Items showing signs of use, washing, alteration, fragrance, cosmetic transfer, deodorant, excessive lint, pet hair, damage caused after delivery, missing tags, or incomplete set components may not qualify for a refund or exchange. Flowella reserves the right to decline merchandise that does not meet the return-condition standard.
Resolution Options
Choose the outcome that works best.
Available options may depend on product condition, inventory, payment method, and the reason for the return. The selected resolution is confirmed after eligibility review.
Size or Color Exchange
Exchange an eligible item for another available size or color of the same product. If the requested variation becomes unavailable, Flowella may offer store credit or a refund instead.
Store Credit
Receive digital store credit after the returned item passes inspection. Store credit can be useful when you want to choose a different silhouette, performance category, or future release.
Original Payment Refund
Approved funds are returned to the original payment method. Shipping upgrades, expedited-service fees, and other non-product charges are not refundable unless required because of a Flowella fulfillment error.
Processing Timeline
What happens after the package is sent.
Transit and banking times can vary, but the sequence below explains how a standard approved return moves through the Flowella process.
Carrier Acceptance
The prepaid parcel is scanned and begins transit to the designated return facility.
Return Delivery
Tracking confirms arrival. Please allow time for the package to enter the inspection queue.
Condition Review
The item, tags, set components, and reported reason are checked against the policy.
Resolution Issued
The approved exchange, store credit, or refund is processed and confirmed.
Special Circumstances
Support for delivery and product issues.
When something arrives damaged, incomplete, or different from what you ordered, keep the item and packaging available until our customer-care team provides instructions.
Report product concerns before wearing or washing.
Contact Flowella as soon as possible after delivery if your item appears damaged, defective, incomplete, or materially different from the product ordered. Clear documentation helps us review the issue accurately and provide the right resolution.
- Photograph the full product and the specific issue.
- Include the outer packaging and shipping label.
- Keep all tags, inserts, accessories, and set components.
- Do not repair, wash, alter, or discard the item before review.
Tell us when the delivered item does not match.
If you receive the wrong product, size, color, or quantity, provide your order number and photographs showing the delivered item and its product label. Approved fulfillment errors are corrected without a standard return-shipping charge.
- Do not remove tags or wear the incorrect item.
- Keep the original shipping package whenever possible.
- Wait for approved return or replacement instructions.
- Do not send the parcel to an unconfirmed address.
Frequently Asked Questions
Details before you send anything back.
Every question below is collapsed by default. Select a question to review the answer without leaving this page.
For the fastest review, keep your order number, delivery details, product tags, and clear photographs available when reporting a damaged, incorrect, or incomplete order.
When does the 30-day return window begin?
The 30-day period begins on the date the carrier marks your order as delivered.
Your return request must be submitted within that window. Sending a package without
first submitting a request does not extend the eligibility period.
Can I exchange an item for a different product?
Standard exchanges are generally completed for another available size or color of
the same product. When you want a different style or product category, store credit
or a refund may be more appropriate so you can place a new order.
Can I return part of a Performance Set?
When products were sold together as one set, all included pieces must normally be
returned together. If the pieces were selected and priced individually, each
eligible item may be reviewed separately according to the order details.
What happens if the requested exchange is unavailable?
Inventory can change while a return is in transit. If the requested variation is no
longer available when your return is approved, Flowella may provide store credit or
issue a refund to the original payment method.
How should I try on leggings, shorts, or sports bras?
Try these products indoors over appropriate undergarments and avoid contact with
deodorant, body lotion, makeup, fragrance, rough surfaces, and pet hair. Keep every
tag and protective element attached until you decide to keep the item.
Are original shipping charges refundable?
Standard product refunds do not include expedited shipping upgrades or other
non-product service charges. When a return is required because Flowella shipped an
incorrect or confirmed defective item, applicable shipping charges may be reviewed
as part of the resolution.
How long will it take for a refund to appear?
After the return is delivered and passes inspection, the approved refund is issued
to the original payment method. Your financial institution may require several
additional business days to post the credit to your account.
Can I return an item after it has been washed?
Washed merchandise is generally not eligible for a standard return or exchange. If
you believe a product has a manufacturing defect that became visible after
following the care instructions, submit clear details and photographs for review.
What if my return package is lost in transit?
Keep your carrier receipt and tracking record until the resolution is complete. If
tracking stops updating, provide the shipment details to customer support so the
return can be investigated with the carrier.
Can I send my return to the business address?
Do not send merchandise to an address unless it appears in the return instructions
issued for your request. The business address listed on this page may not be the
designated processing facility for your specific return.
Flowella Customer Care
Need help choosing the right resolution?
Our support team is available 24/7 to help with sizing concerns, return eligibility, damaged merchandise, incorrect orders, exchange availability, and refund questions.
support@flowella.lol
+1 (405) 789-3483
