Order Assistance
Review order confirmation, address accuracy, processing updates, order changes, and the information needed when requesting assistance.
View Order GuidanceCustomer Support
Help Center
Find clear guidance for ordering, delivery, product fit, returns, exchanges, garment care, promotions, and every stage of your Flowella experience. Our support approach is direct, practical, and easy to navigate.
Support
Available 24 hours a day
Shipping
Free on every order
Delivery
3–5 business days
Support Directory
Start with the right topic
Each support area is organized around a specific stage of your purchase, from choosing performance apparel to caring for it after delivery.
Shipping & Delivery
Understand free shipping, typical delivery timing, carrier updates, delivery scans, and what to do when a package needs attention.
View Shipping GuidanceFit & Product Care
Choose the right performance fit and learn how to wash, dry, store, and protect technical fabrics, insulation, and outer layers.
View Fit GuidanceReturns & Exchanges
Review our 30-day return and exchange window, item condition expectations, exchange preparation, and refund processing guidance.
View Return GuidanceOrders & Service
A clear path after checkout
Once an order is placed, Flowella begins preparing the selected items for shipment. Reviewing your confirmation details early helps prevent delays and allows our support team to understand your request quickly.
Review your confirmation
Confirm the product, size, color, quantity, delivery address, and email address shown in your order confirmation.
Request changes promptly
Order changes cannot always be guaranteed after processing begins, so assistance should be requested as soon as an issue is noticed.
Keep your order details ready
Include the customer name, order number, email used at checkout, and a concise description of the support request.
Protect account information
Flowella will never request your complete payment card number, banking password, or unrelated private account credentials.
Shipping & Delivery
From our store to your door
Flowella provides free shipping on all products. Most orders are delivered within 3–5 business days after shipment, although carrier conditions may occasionally affect timing.
Delivery guidance
Carrier updates can move through several stages before a package reaches its final destination. A delayed scan does not always indicate a lost parcel.
Read Delivery AnswersOrder Processing
Your items are reviewed, prepared, and packaged before carrier handoff. Processing time is separate from delivery movement.
Shipment Confirmation
Shipment details are issued after carrier information becomes available. Early tracking may take time to display its first scan.
In-Transit Movement
Packages may pass through multiple regional facilities. Scans can update in groups rather than continuously in real time.
Final Delivery
Check entrances, secure delivery areas, mailrooms, reception desks, household members, and nearby carrier-approved locations.
Delivery Issue Review
When reporting a delivery concern, include your order number, carrier status, delivery date, and the steps already taken.
Fit & Care
Performance begins with the right fit
Flowella apparel is selected for movement, layering, training, recovery, and changing weather conditions. The ideal fit depends on the garment’s function, your preferred compression level, and how you plan to combine it with other layers.
Performance Tops
Choose a close but unrestricted fit that allows full shoulder
movement without pulling across the chest or back.
Sports Bras
The band should feel secure and level while the straps remain
supportive without pressing or restricting breathing.
Performance Leggings
Compression should feel even through the waist, hips, and legs
without excessive rolling, pinching, or fabric transparency.
Training Shorts
Select enough room for squats, lunges, and running strides
while maintaining a stable waistband during movement.
Weatherproof Jackets
Allow space for a light base layer or thermal layer without
limiting arm movement or creating excessive bulk.
Performance Sets
Review the fit of each component individually because top
and bottom proportions can vary between body types.
Technical fabric care
Wash performance apparel in cool water with similar colors. Use a gentle cycle, close zippers and fasteners, avoid chlorine bleach and heavy fabric softeners, and air dry whenever possible. High heat can affect elasticity, moisture management, bonded details, water resistance, and garment shape.
Returns & Exchanges
Flexible support after delivery
Flowella offers free returns and exchanges within 30 days. Items should be kept in suitable return condition while your request is reviewed.
Start within 30 days
Submit your return request within 30 days of delivery so the order can be reviewed under the standard return and exchange process.
- Keep the original order information available.
- Identify the specific item being returned.
- State the return or exchange reason clearly.
- Follow the approved return instructions provided.
Protect the garment
Returned apparel should remain unworn beyond a reasonable fit check, unwashed, undamaged, and free from odors, stains, or visible wear.
- Keep original tags attached when possible.
- Avoid makeup, deodorant, lotion, or fragrance transfer.
- Fold items carefully before repackaging.
- Include all components from matching sets.
Exchange or refund
Approved exchanges depend on available inventory. Approved refunds are returned to the original payment method after inspection.
- Exchange availability can change during processing.
- Refund posting time depends on the payment provider.
- Original order details must match the request.
- Incomplete returns may require additional review.
Promotions & Savings
Automatic savings without confusion
Flowella promotions are designed to apply clearly at checkout. Eligible email subscribers receive an automatic 15% sitewide discount, and selected promotional products may receive an automatic 20% discount. No discount code is required for either offer.
Email subscriber discount
Eligible subscribers receive 15% off sitewide automatically. The offer is not limited to a first purchase.
Selected product promotion
Qualifying promotional products receive an automatic 20% discount when the promotion is active.
No code required
Automatic discounts should appear in the order summary before payment. Review the final total before completing checkout.
Common Questions
Answers when you need them
Select a question to view the answer. Every question remains closed until you choose to open it.
Return to TopHow long does Flowella delivery usually take?
Most orders are delivered within 3–5 business days after shipment.
Business days generally exclude weekends and major holidays.
Carrier delays, severe weather, access restrictions, or unusually
high shipping volume may affect the final delivery date.
Does Flowella charge for standard shipping?
No. Flowella provides free shipping on all products. Your checkout
summary should show the available shipping method and the final
order total before payment is submitted.
Can I change my size or address after ordering?
Request assistance as soon as possible. Changes cannot be guaranteed
once an order has entered processing or has been transferred to the
carrier. Include your order number, current information, and the
exact change you are requesting.
What should I do if tracking has not updated?
Allow time for the first carrier scan and for information to move
between facilities. Tracking updates can appear in batches.
When a shipment remains unchanged beyond the expected period,
prepare your order number and latest carrier status.
What should I do when a package shows delivered?
Check entrances, porches, mailrooms, parcel lockers, reception desks,
household members, nearby secure areas, and any location commonly
used by the carrier.
How do I choose the right activewear size?
Consider the intended fit, garment stretch, compression level,
layering needs, and your movement preference. Performance leggings
and sports bras should feel secure without restricting breathing
or movement.
How should performance apparel be washed?
Use cool water, a gentle cycle, and similar colors. Close zippers
and fasteners before washing. Avoid chlorine bleach, excessive
detergent, and heavy fabric softeners. Air drying is recommended
whenever possible.
How long do I have to request a return or exchange?
Flowella offers free returns and exchanges within 30 days of delivery.
Returned products should remain in suitable condition and include
all matching components supplied with the order.
When will an approved refund appear?
Approved refunds are issued to the original payment method after
the returned item has been received and reviewed. Posting time
depends on the bank, card issuer, or payment provider.
How does the email subscriber discount work?
Eligible email subscribers receive a 15% automatic sitewide discount.
The benefit is not limited to the first order, and no discount code
is required.
How does the selected product promotion work?
Selected promotional products may receive an automatic 20% discount.
No code is required. Product eligibility can change, so the checkout
summary is the final place to confirm the active price.
What information should I include in a support request?
Include your full name, order number, checkout email, product name,
selected size and color, and a concise description of the issue.
For damaged or incorrect items, clear photographs may help review.
24/7 Customer Support
Still need personal assistance?
Send one clear support request with your order details and the exact outcome you need. Our support team will review the information and guide you through the appropriate next step.
Customer Support
support@flowella.lol
Support Phone
+1 (405) 789-3483
Business Address
4676 Angler Circle, Kingston, OK 73439, United States
